Testimonials

Lorenzo Marcotullio
Assistant Manager for Finance & Control, Casino Lugano SA, Switzerland
"In March we started our first credit card cash advance transactions using GCA's product, so this is a new business for us and our customers. We have never had the opportunity to provide cash advances and are the first out of the three casinos in this area of Switzerland to offer this service. Our GCA account manager was always here in the beginning to help with the installation and never fails to be here when we need her. The service provided to our cashiers is tip-top, and the product is easy for them to use. We are very satisfied with GCA's service."

Jim Dougherty
Executive Director of Casino Accounting Operations for Foxwoods Resort Casino
"We've used QCP Web for the past two years and found that it has definitely improved our cage operations. The ACM will be a welcome addition to our property to further improve our efficiencies and generate additional revenues. GCA's commitment to developing real solutions allows us to serve our customers better."

Linda Harris
Director Of Cashier Operations for Harrah’s Joliet
"We installed QCP Web within the last year and have noticed that it has cut the wait time in half for processing credit card cash advances, which has been great. Ron VanderNaald, our GCA account manager, is the best representative that I have. He’s available when needed, even when I call him at home. He answers immediately and always comes through for us."

Sandy Canupp
Cage Manager, Greektown Casino
"I am writing this letter in regard to the level of service received from Global Cash, specifically from Jennifer Beach. I worked with Jennifer during the pre/post opening of the MGM Grand Casino in Detroit. Jennifer worked long hours and spent a lot of time at the casino to make sure everything ran smoothly. Jennifer also did a fraud training of the cashiers that was very beneficial. I am currently working with Jennifer to bring Global Cash into the Greektown Casino in Detriot. I can't tell you the comfort level I have knowing that I will be working with someone who is committed to success and dedicated to the flawless operation that Jennifer always seems to accomplish. In closing, I look forward to the continued relationship I have had with your company in the past and to working with Jennifer."

Lee Tak-Lim
General Manager and Director of Banco Weng Hang S.A.
“GCA’s success worldwide and flexibility within quickly expanding markets such as ours will be greatly beneficial to Macau patrons and casino operators. We’re proud of our 40 year history in Macau and look forward to a long-standing, highly successful partnership.”

Brian Parrish
Chief Operating Officer for Inn of the Mountain Gods Resort and Casino in Mascalero, N.M.
"We felt strongly that Central Credit and GCA’s technology would help us grow our database and provide great marketing capabilities. They offer the best technology in the industry which enables us to make available an expanded scope of services to our valued guests."

Keith Whyte
Executive Director of the National Council on Problem Gambling
"STEP is exactly the kind of program that companies in the gaming industry are encouraged to undertake. The straight-forward, non-judgmental message is designed to help individuals with gambling problems find appropriate assistance. We've worked closely with GCA on the development of STEP as a means for our affiliates to further help problem gamblers. This is a significant enhancement to the Responsible Gaming Partnership that can have an immediate, positive impact for those individuals who need and want a stronger safety net during their recovery."

Tom Mikulich
President and COO of Treasure Island and Cathy Santoro,
Vice President Treasury for MGM MIRAGE
"The convergence of ticket redemption and cash access will increase the speed of transactions for our guests and we anticipate the new system could also result in lower operating costs for our Company."

Pete Liguori
CEO for Hyatt Gaming Management Inc.
"We tried another cash access vendor but have made the decision to return to doing business with GCA. We concluded that the technology and service offered by GCA is unmatched in the industry and we are pleased to be doing business once again with this market leader."

Paul Chakmak
Senior Vice President of Finance and Treasurer for Boyd Gaming
"Our experience with GCA has been very positive, and our customers have found their products to be easy to use and convenient. Their cash access products are reliable, and have not only increased operational efficiencies but also have helped us to be more profitable."

Francis X. McCarthy, Jr.
Executive Vice President, corporate finance for Trump Casino Services, LLC
"Through Global Cash Access, we have access to unparalleled, secure patron database services. Their innovations have made an extraordinary amount of valuable data available, data that we use to improve customer service and increase business."

Len DeAngelo
Executive Vice President Operations for Penn National Gaming
"We chose GCA because they offer a broad product and service suite with unique patented technology, We look forward to doing business with GCA over the next several years."

Harold Baugus
CEO for Gila River Gaming Enterprises
"We believe that QuickJack Plus will be well received by our patrons and will improve customer satisfaction. GCA is a trusted source in this industry, and we are pleased to continue our relationship with them by expanding our use of their products."

Joe Billhimer
President and Chief Operating Officer for Hard Rock Biloxi
"With such a large percentage of gaming revenue dependent upon patrons' ability to access cash when they're at our property, choosing the right cash access partner was important to us. GCA has a demonstrated its ability to deliver easy-to-use, reliable products that increase the dollars to the floor, create operational efficiency and provide a positive customer experience when accessing cash. With our grand opening around the corner, the last thing we need to worry about is cash access service issues and we trust GCA will deliver its cash access services smoothly."

Ford Palmer
Vice President Casino Finance for Trump Taj Mahal
"GCA has been an excellent partner and we are pleased to continue doing business with this market leader. Our decision to extend our relationship with GCA reflects our continuing belief that GCA's forward-thinking technology, products and services provide greater benefits to Trump than any other provider's products could."

Bill Schieno
Director of Financial Services for Coushatta Casino Resort
"We've tried other vendors and have come to the realization that there is no comparison to GCA's technology and customer service. We're pleased to be back with GCA and have the assurance that what they promise will actually be delivered."

Bill Davis
General Manager for Casino Morongo
"Our new property will feature four-star hotel accommodations, a luxury health spa, world-class dining, high-stakes gaming and glittering nightlife. Since the casino will offer the largest gaming floor on the West Coast, we needed cash access services that would meet our market demand. GCA has a proven track record with Morongo and has provided great service and technologically advanced products to our casino and patrons."

Donna Lehmann
CFO for Aladdin Resort and Casino
"We've utilized GCA since our grand opening in 2000 and have been very pleased with their products and customer service. They provide comprehensive cash access services that continue to increase revenue, while also meeting our patrons' needs."

Bruce Dall
CFO for Greektown Casino
"GCA's ACM and QCP Web technology are a powerful combination that will further increase our operational efficiencies and provide a better customer experience versus traditional cash access methods. We look forward to continuing our business relationship with this well-respected industry leader."

Helen O'Brien
Executive Director of Finance for John Ascuaga's Nugget Casino Resort
"We renewed our contracts with GCA for various reasons," said. "The vast array of integrated products and services that meet the needs of our customers and new technology for the future is very exciting, but their level of customer service was a very strong factor in our decision. We are very happy with GCA and the services they provide for our customers."

Deb Pierce
CFO for Hooters Casino Hotel
"We selected GCA as our cash access partner because of its long-standing commitment to excellence in customer service, in addition to the outstanding products it offers," said "GCA is known for creating forward-thinking technology and is a cut above the rest when it comes to providing valuable operational efficiencies and increasing the amount of cash on the casino floor."

Karen Braswell
Director of Finance for Casino Arizona
"GCA has been an outstanding partner and we look forward to continuing our relationship for another five years. We believe they have superior products and a commitment to service excellence that is a cut above the rest."

Kyle Crane
Director of cage and credit for the Stratosphere Casino Hotel and Tower
"GCA is at the forefront when it comes to the best technology and customer service available for cash access solutions, and we are extremely pleased to continue our relationship. We're looking forward to integrating QCP Web into our cages, which will consolidate processing and improve service, and plan to move forward with Central Credit's real-time interface."

Al Zayas
Director Of Cage & Credit Operations for Cache Creek Indian Bingo & Casino
"GCA 's products get better and better every year. QCP Web makes me look like a hero. Since our installation, we've experienced a 25 percent drop in transaction time and have grown our database. Our cashiers really like it, and QCP Web is a more professional system for our customers. GCA 's commitment to training is also appreciated."

John Lind
Senior Vice President for Ramada Express
"GCA's products are technologically advanced, which positively impacts our operational efficiency and our customers' ability to obtain funds. GCA is easily the most comprehensive cash access provider in the industry."

Auggie Cipollini
Vice President of Finance for Borgata Hotel Casino & Spa
"Borgata intends to provide superior customer service and amenities that enhance the overall gaming experience. Our decision to partner with GCA allows Borgata to offer the most technologically advanced cash access services in the gaming industry, GCA is known for top-notch products that can be interconnected to help casinos run as efficiently as possible, so it was important to us to make sure the company's products were a part of our casino operation."

Chuck Champion
CEO for Youbet.com
"GCA is the gaming industry's leading cash access provider and understands our customer's needs. By using QuikFunds, we can serve our customers better by providing them with one more convenient, timely and secure option to place funds into their wagering account."

Peter Hannibal
Electronic Gaming Director for Gala Group
"Since a recent approval by the DCMS, we are now able to offer our customers an innovative way to access cash through QuikCash terminals. Including them in all of our casinos will improve the services and choice our members have."

Ralph Keast
Director and Chief Cashier for London Clubs Management Ltd.
"GCA has an excellent reputation within the industry for technologically advanced products and outstanding service. GCA's QuikCash product will provide our patrons with a quick and convenient method of accessing their cash, allowing us to improve customer service and put more money on the gaming floor."

Paul Collis
Managing Director for Stanley Leisure's casino division
"We've been well aware of GCA's first-rate cash access products for a long period of time, and we are extremely excited to have their terminals in our casinos. QuikCash has been a big hit with our patrons. It provides several cash access options and is easy to use."

Ron Mastandrea
GM for San Manuel Indian Bingo and Casino
"Since we switched to TeleCheck over a year ago, we have doubled our volume. GCA's products, including the 3-in-1 ATM, have allowed us to improve our cash access operations. We plan to expand our use of their products in the near future."

Jim Burns
CFO for Casino Arizona
"GCA offers superior cash access services and outstanding customer service, so our decision to extend our contract for two more years was very easy. With GCA, we have access to patron database services, which allows us to target both potential and existing customers and improve our level of customer service."

Richard Lobdell
CFO for Palace Indian Gaming Center
"We are really looking forward to the benefits of using GCA's 3-in-1 ATMs. We plan to use more of their cash access products, including the ACM (automated cashier machine), which will offer our patrons the ability to complete all of their cash access needs at one terminal. Since GCA's products and services are integrated, I am confident that we can maximize cash flow and move our business to the next level."

Craig Hawkins,
Director of Finance for Imperial Palace Las Vegas
"We continue to use GCA because of the outstanding capabilities and technological advancements incorporated into all of their products and services. GCA also provides us with first-rate service that is unparalleled in the cash access industry.''

Daniel Smith
Director of Cage operations for Turning Stone Resort and Casino
"We feel confident our commitment to our patrons and long-standing association with Global Cash Access combined with their exceptional service will continue to provide our patrons with the cash access options they desire and expect."

Dr. Marvin Steinberg
Executive Director of the Connecticut Council on Problem Gambling
"When patrons who have problem gambling tendencies exclude themselves from access to cash, they are reducing temptation and supporting their ability to control their gambling. The STEP program is most effective when combined with actions by facilities to similarly limit credit and check cashing privileges."

"GCA's sensitivity to problem gambling and its ongoing proactive collaboration with us is unprecedented in the cash access service industry,
Far more than recreational gamblers, problem gamblers borrow money while gambling. Global Cash Access recognizes that cash machines offer the opportunity to provide information about where help is available and to offer immediate access to such help."

Nova Callicott
Director of Cage Operations for Gold Strike Casino Resort
"We have established a great working relationship with Global Cash Access. Their service is unmatched."

Josie Swanson
Casino Finance Director for Gila River
"Where do I begin? Steve Lazarus, Cal Roskeland, Rob Pickthall and Marcella Williams – everyone from sales to your account managers are awesome. They did a great job providing equipment and training when we installed the 3-in-1 ATM with kiosk functionality. Rob also spent a week with us training our cashiers on QCP Web and then came back to revisit us to make sure everything was running smoothly."

Karen Gore
Chief Financial Officer for Seven Clans Paradise Casino
"We have used GCA's ATM, check cashing and credit card cash advance services for a little over a year, and love that we can go to GCA for all our cash access needs. We have been really pleased with Scott Floyd and Staice June. They have impressed us with their attentiveness and responsiveness. We are very happy with GCA!"

Dedra Hartley
Casino Controller for Bally’s Casino New Orleans
"The QCP Web, ECA Check Cashing and Western Union installation went very well for us, and I would like to extend special thanks to Sandy Lawrence and Scott Floyd. These individuals put in long hours and were very understanding and patient with our staff. Sandy went above and beyond the call of duty to ensure this project went smoothly."

Cathie Sarno
Cage Director for Jackson Rancheria Casino, Hotel & Conference Center
"After experiencing instances of waiting forever for a callback or talking to staff members that could not make a final decision with our previous vendor, we are now very happy to have GCA’s service. We can get an answer to any question 24 hours a day, and your staff is knowledgeable, friendly and efficient. Our cashiers love QCP Web, and the responses from GCA’s call center are great. Throughout the renovation of our casino, Trevor Smith was prompt about coming in, even on late notice, and was very patient with us when waiting for a security escort or help from our technical staff. When I have questions about billing or going to the Web site to pull information, David Shinsky always gets answers right back to me."

Kent Artley
Cage Director for Kewadin Casinos
"We have seven of GCA’s 3-in-1 ATMs installed in our five casino locations in the Upper Peninsula of Michigan. The ATMs meet both our needs and our customers’ needs. A big selling point for us was the online access to live transaction data. We are very pleased with GCA’s service. Marcella Williams and Larry Davis did a great job helping us meet the requirements to convert to the 3-in-1 ATM. Jennifer Beach is our daily contact and she is always helpful, as demonstrated during a recent installation of QCP Web at our St. Ignace location."

Janie Quiett
Casino Controller for Harrah’s Prairie Band
"Dave Bauer is always available to answer questions or handle any problems we might have. He’s prompt and makes a point to come see us regularly. We’re preparing to install QCP Web, and Dave has provided us with the information we’ve asked for leading up to it. He’s also arranged to be on site for the installation, assist with training and be available until we are up and running."

Scott Berry
Director of Finance for Siena Hotel Spa Casino
"We’re really happy with GCA’s 3-in-1 ATM. We previously used another vendor and their ATMs would go down all of the time. Since we switched to GCA, we have not had one single instance of down time. GCA’s reliability is outstanding, which ensures we get cash into the casino. Their concierge service also works really well. Whenever I’ve called with any questions, I’ve always gotten a response and the person on the line has been helpful, in particular Krista McBrayer."

Cherie Kennedy
Cage & Credit Manager for Club Cal Neva
"I’ve known Liz Flaherty for 10 years, working with her on various levels during my career, and I’ve found that she is very professional, quick to respond and provides assistance whenever needed. Especially in my new management position, I’m working with GCA on a new level and Liz has been a big help. I can call her with any request and she’ll walk me through it or be there to fix it for me. We installed QCP Web before I came on board and she made sure I was up to date on the administrative functions."

Jackie Barse
Cage Manager for Royal River Casino
"You name it – if I've got a question, Dave Bauer has the answer. He's there anytime we need him – day, night or weekend – and he will do whatever it takes to meet our need. We have never had service from anyone like we get from Global Cash Access. We are a long-time GCA customer, and Dave is a big part of that."

Norm Roberts
Director of Cage & Credit Operations for Silver Legacy Resort Casino
"Liz Flaherty is Johnny-on-the-spot – she always answers her phone, reacts quickly and her 24-hour service is appreciated. When we installed QCP Web recently, she and Rob Pickthall spent a number of days and long hours providing hands-on, one-on-one training to our cashiers. We’ve used GCA’s Central Credit and check cashing services for some time also and everything is great."

Suzie Lewis
Director of Cage Operations
Loretta Duran
Cage Supervisor for Rio All-Suite Hotel & Casino
"We think very highly of Lisa Norton and Steve Lazarus. Lisa is awesome – she’s always there when needed, brings the supplies we ask for and has an answer for everything. We can call her 24/7, which we do, and she never complains. Recently, we hosted the World Series of Poker, the largest gaming event in history, in our convention area where there are no ATMs. Within a few days, Steve Lazarus made sure we had ATMs installed, running correctly and filled with cash. We could go on and on with great things to say about both of them."

Josie Swanson
Casino Finance Director for Gila River
"Where do I begin? Steve Lazarus, Cal Roskeland, Rob Pickthall and Marcella Williams – everyone from sales to your account managers are awesome. They did a great job providing equipment and training when we installed the 3-in-1 ATM with kiosk functionality. Rob also spent a week with us training our cashiers on QCP Web and then came back to revisit us to make sure everything was running smoothly."

Karen Gore
CFO for Seven Clans Paradise Casino
"We have used GCA’s ATM, check cashing and credit card cash advance services for a little over a year, and love that we can go to GCA for all our cash access needs. We have been really pleased with Scott Floyd and Staice June. They have impressed us with their attentiveness and responsiveness. We are very happy with GCA!"

Danny Pitts
Financial Analyst for Cherokee Casino
"We have a very complex and fast-growing operation here at Cherokee Casino,
and Scott Floyd, Staice June and the whole GCA team have shown 100 percent
dedication and commitment to completing all installation schedules and
resolving conversion issues. We are in the middle of converting another cage
now,and the GCA folks have been busting their tails to keep us on target. Our
properties are spread over a wide geographic area, and GCA’s dedication has
never wavered. I have a terrific relationship with them and look forward to
working with them well into the future."

Dedra Hartley
Casino Controller for Bally’s Casino New Orleans
"The QCP Web, ECA Check Cashing and Western Union installation went very
well for us and I would like to extend special thanks to Sandy Lawrence and
Scott Floyd. These individuals put in long hours and were very understanding
and patient with our staff. Sandy went above and beyond the call of duty to
ensure this project went smoothly."

Carroll Farlow
Casino Controller for Harrah's North Kansas City
"Dave Bauer is always eager to help and responds in a timely manner. If I ever need him at the property, I can count on him to be there and maintain the equipment as needed. He recently helped us relocate four ATMs on the casino floor. Even though I was out of town during the move, Dave took care of it and made it an easy transition. While I've only worked with him a short time, those who have worked with him previously definitely agree he does a very good job for us."

Barb Sherman
Cage Manager for Kewadin Casino -St.Ignace
"Jennifer Beach and Heidi Cordray handled our recent QCP Web installation and were very helpful to our staff in the smooth transition. They provided great training so our cashiers really understood the new system. Jennifer has done a great job of checking in with us on a regular basis. She even has followed up on a question that didn't pertain to her department, going above and beyond what she typically deals with."

Dennis Borrousch
Director Of Cage & Credit Operations for Blue Chip Casino
"You have a great team of people working for you. We were very happy with your QCP Web installation, and your staff worked well as a team. Chris Redmon worked very well in the cage and was very helpful. Jennifer Beach and Ron VanderNaald had great knowledge and were excellent teachers, and Brian Keena was a great help throughout the night shift. It is really a reflection of you (Pat Wieland)to have a team that works well with the clients as well as each other."

Mike Palmieri
Assistant Director for Lincoln Park
"My experience with Heidi Cordray has been very positive. When I call her, I know she will address the issue immediately and follow up until it has been completely resolved. For example, recently, when we had to collect money from a guest, she communicated well with our staff to obtain the relevant information and ensured and delivered prompt payment to our facility. And Heidi was also instrumental in providing customer service informational stickers for all of our ATMs advising guests of a common user problem. It 's been a pleasure to work with her."

Todd Massey
Manager Cage Operations for Resorts Atlantic City
"The TeleCheck ECA installation process at Resorts Atlantic City went very well. Andrea Lang and Brian Keena ensured the transition went smoothly with little interruption in service to our guests. We had two TeleCheck machines in our cage, but now with TeleCheck ECA available at all windows, our cashiers are able to remain at their windows with our customers. Once a guest is in the system, the transactions are completed much faster. I believe the system also helps reduce our risk – which we're very pleased about."

Chris Mcbeth
Director Of Cage Operations for Nevada Landing Hotel & Casino
"Julie Muchow is wonderful to work with. Before I have a chance to bring any of our needs to her attention, she is always already on top of it. Julie's attitude is also remarkable. We have no complaints about GCA's service or products."

Laurette Pitts
Casino Controller for Seneca Allegany Casino
"The Global Cash Access team was a tremendous help during the opening of Seneca Allegany Casino. Heidi Cordray, Julie Muchow, Jay Moore and Jennifer Beach were able to assist our guests with all of their credit card and ATM needs as well as assist the management team with crowd control. They went above and beyond their realm of responsibility to assist in making this a successful opening. Thanks to each of them!"

Gradon Warner
Director Of Cage/Credit for Barona Casino
"Sandy Lawrence and Kiesha Scott from GCA's support services department were a tremendous asset during our recent install of QCP Web. They were very knowledgeable about the product and displayed great enthusiasm throughout the entire process. They also demonstrated great patience when training staff and provided outstanding service when interacting with our guests. Thanks for bringing Sandy across the country to help us – she is truly an asset to your team, and it would not have gone as smoothly if she were not here. We really like QCP Web and look forward to a long relationship with GCA, working with dynamic individuals such as Sandy and Kiesha."

Phil Reed
Cage Manager for Santa Ana Star Casino
"I would like to thank GCA and Cal Roskeland for everyone 's help during the transition of GCA's financial service center into our cage with the installation of QCP Web, TeleCheck, Western Union and credit card cash advance services. Special thanks also to Lisa Miller and Rob Pickthall for their teaching efforts with my staff as well as myself. The July 4 weekend was very busy, and my cage staff came through it with flying colors. Many thanks for your support right from the start –you have always been there for us when needed."

Denise Galloway
Director Of Casino Accounting Operations for Sands Casino &Hotel Atlantic City
"I was a little apprehensive about our changeover to QCP Web, but it was a very smooth transition. The equipment is great, and the training was excellent. Andrea Lang and Brian Keena worked with our IT department on the installation, and once we were up and running, they made sure our cashiers were comfortable with the new system. The cashiers picked it up quickly, and I attribute that to the training. The service Andrea and Brian provide is very good."

Dedra Hartley
Casino Controller for Bally 's New Orleans
"Sandy Lawrence has provided many years of great assistance and is one of the reasons we choose to remain with GCA.She keeps us abreast on everything that 's going on with GCA 's products.Even though she 's responsible for serving so many other casinos, she works to give us that personal touch and is available anytime weekends and even in the middle of the night."

Chet Koch,
Regional VP of Finance for Caesars Entertainment, Northern Mid-South Region
"Lisa Miller is great at handling service for all three of our properties in the Tunica region. She's always on call and is one of the few vendors we can always count on to get hold of right away. She recently helped us expand QCP Web from two workstations to six during the remodeling of our cage at Grand Tunica. With QCP Web available at all cashier windows and our satellite booths, we are now able to service our customers much more efficiently."

Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
"I want to thank Scott Floyd, Sandy Lawrence and Ashley Bowditch for their excellent work and the seamless installation of QCP Web. Our customers were not even aware of the change over. Scott is a very professional and knowledgeable account manger. His customer service skills and training abilities are at the top of the scale."

Linda Harris,
Casino Controller for Harrah's Joliet
"Ron VanderNaald is the best service representative we could possibly have. He always checks in with us and everyone here loves dealing with him. Pat Wieland, VP of support services, even met with us to address our needs and possible upgrades. GCA 's products work well for us, including the 3-in-1 ATM, which cuts down on the work we have to do. Our guests are happy with it. We plan to use more of GCA 's products and services in the near future."

Barbara Kucala
Cage Manager for Caesars Tahoe
"The new Global Cash QCP Web system is a wonderful addition to the front line cashier experience. It allows the cashier to stay with the guest until the cash advance has been approved – no more heading out of the guest 's sight while we process the transaction. Liz Flaherty and Chris Redmon were very thorough in their training of all front line cashiers. Thanks for a great system; we especially like the ability to print out reports."

Marci Mylan
Cashier Credit Supervisor for Harrah's Reno
"GCA provided great training in conjunction with the installation of QCP Web. Two people came on site over a four-day period to train all shifts and answer questions. Liz Flaherty also left behind a great step-by-step book we could refer to later. She is always very quick to respond, which is very important to me. We have a great working relationship."

Gerard Johnson
Casino Manager Cage Operations for Harrah's Lake Charles
"Scott Floyd has provided me with assistance on many occasions, including a situation where a patron got less money than requested at an ATM machine. Scott actively pursued a solution and resolved the issue with the patron, who was elated with the response. In this business, we recognize problems as "golden opportunities." Every time I need something from Scott or an issue resolved, he has come through flawlessly."

Rob Smith
Casino Controller for Borgata Hotel Casino & Spa
"Borgata chose GCA because it is a turnkey vendor. We gave them an area to handle and the bottom line is that we didn't have to worry about anything during our grand opening. Andrea Lang, Harry DeMaria and Brian Keena did a great job. We had a lot of business as part of our opening and GCA ensured their staff was trained, provided extra help, handled inquires immediately, re-filled ATMs quickly and walked patrons through using the ACM."

Kandy Haubrich
Check Services/Collection Supervisor for
Harrah's Council Bluffs/Bluffs Run Casino
"The customer service we receive from GCA is invaluable. We always get to speak with a live person, get almost instant results and have never been left without support for our properties. Dave Bauer has always been available to us, even outside of traditional business hours. He is pleasant, helpful and stops by on a regular basis to take care of our machines and deliver supplies."

Ed Mackie
Director Of Mutuals for Gulfstream Race Track
"Our recent installation of QuikCash was a smooth transition and Ashley and Helen Bowditch took care of everything. They provide great service and are always here when we need them. QuikCash works great for us, and our patrons are able to obtain money quickly."

Migan Inez
Cage Manager for Apache Nugget Casino
"Beth Cox has been a tremendous help.In my experience with other companies, I have not had service like I get from Beth.All of her training is hands on – with me and my employees.Other companies come in with their equipment and say, ‘here it is, ' but GCA walks you through step by step."

Dale Matthews
Director Of Casino Administration for San Tropez
"Helen Bowditch is great to work with. She is always there, and there is never a bad time to call. She and Ashley Bowditch really understand the industry and that makes them great to deal with. Also, the convenience of GCA 's products is ideal."

Nanci Nance
Casino Controller for Harrah 'S Ak-Chin Casino Resort
"Within my first two weeks as casino controller, Steve Lazarus came on site to explain GCA 's system, go over reports and answer questions.Steve has really impressed me.He has wonderful ideas and is a fabulous fountain of information. Beth Cox is also a great representative.She fixes problems immediately and always has spare parts with her."

Pauline Ittel
Supervisor for Mazatzal Casino
"Beth Cox is wonderful —she will do anything and everything for you. She's very pleasant to work with and does a great job. Customer service is on the top of her list. I wish there were more people like her."

Judy Alex
Manager Of Cashier Operations for Boomtown Bossier City
"Scott Floyd is one of those gentlemen you wish you had 500 of. His customer service is excellent and he is very conscientious. Scott can handle any issue we have and always calls me back right away if there is an issue that needs to be addressed. When we installed TeleCheck, he was on site for several days to train our staff and manage the transition."

Jean Choudhry
Cage Supervisor for Sands Casino Hotel
"Brian Keena is phenomenal! He keeps us supplied and stops by to check on us on a regular basis. Brian is always helpful and is pleasant no matter the situation."

Leila Pippen
Casino Controller for Harrah’s Louisiana Downs
"We received outstanding help from Scott Floyd and Sandy Lawrence during our opening. They completed installation and training before we opened and stayed with us around the clock the first five days we were open. Everything ran very smoothly during this hectic time, and we didn't have to worry about GCA 's services since they handled everything for us. It was like having additional supervisors on the floor. They were awesome -rotating shifts and making sure no one was left alone. What a great team!"

Nancy Smithwick
Cage Manager for Sky Ute Lodge And Casino
"Beth Cox goes out of her way to help her customers. She is upbeat, positive, customer service oriented and always calls to see if things are running smoothly. She tries to make everything work well for us."

Wes Fisher
Cage Manager for Four Queens Hotel and Casino in Las Vegas
"We chose GCA because of its advanced marketing capabilities and highly dependable network. With GCA's consistent cash access system, we are always able to get money to our customers, therefore improving customer service and increasing revenue through less downtime."

Maggie Bosworth
Cash Services Manager at Soboba Casino
"I've known Global Cash Access for a long time and everyone there is great. Because of my past experience with the great service they provide, I knew I wanted our property to utilize their products. Our account manager, Kiesha Scott, is wonderful. She's like having an umbilical cord that keeps us going and is there for us 24/7. We're expanding with a new casino and our business will continue to grow with Global Cash Access."

Sharon Aronovitz
Director of Cage & Credit Operations for Belterra Casino Resort
"Brendan Stokes is definitely an asset to Global Cash Access. In the two and a half years that Brendan has been our account manager, he has favorably impressed my staff and me. I have always found him to be eager, hardworking and effective in taking care of any situation involving GCA products. I wish all of our vendors were as conscientious as Brendan."

Suzie Lewis
Director of Cage Operations for Rio Suite Hotel & Casino
"Trevor Smith (GCA Account Manager) recently conducted a fraud training class for our staff. He was wonderful and enlightened our cashiers with very valid information, including several things they were unaware of. He even worked around the cashiers' schedules to make sure everyone was trained. He's a gentleman at all times and is always there when needed. And speaking of being there when needed…on December 13, I was informed that the GCA phone wires had been cut by our engineering department, and we could not handle any of our credit card cash advance requests. I called Trevor in a panic, and he calmly said, ‘Suzie, I'm on my way.' He was here within minutes and took immediate action by relocating our hypercom unit. We were back in action in no time. Thanks to his professionalism and dedication, the Rio's cage customer service didn't suffer over the weekend."

Diane Valencia
Cage/Vault Manager for Casino Arizona
"We've used GCA's booth operation service for the past three years, including a year and a half at the new casino, and there has not been one negative aspect. We really have a good working relationship with GCA's staff – they represent our casino well. Janet Cologna, Western Region booth manager, maintains contact with me to see if there are any issues to address. Ric Evrit, our local booth supervisor, is very helpful and understanding of any issues that come up."

Stephanie Murray
Hotel Cashier Manager for Harrah's Atlantic City
"Brian Keena (GCA Account Manager) has done quite a bit of work for us and has been very responsive to our requests. In May, we moved to a temporary location and then back to our permanent location. Brian met all our deadlines and made sure there was no downtime during the changeovers. He ensured a smooth transition and was there to meet every request we made."

Tony Ferrara
Hotel Manager for Plaza Hotel & Casino
"Our first endeavor with E-Marketing has been a good experience and has allowed us to build up our customer lists. In the first 48 hours of the campaign, we received more bookings than anticipated. We're looking forward to using more of GCA's marketing services in the future."

Michelle Fouts
Marketing Director for Bronco Billy's Casino
"QuikMarketing helped us to target new prospects that were known gaming patrons. We received a 13 percent response rate and were very pleased with the service."

Bruce Hinckley
Senior vice president and chief financial officer for Pinnacle Entertainment
"Working with GCA allows us to improve cash access operations for our casinos. GCA provides several cash access products and services across one platform, which helps our casinos operate more efficiently and improves customer service."

Gregg Solomon
SVP of Operations for Mandalay Resort Group
"We applaud GCA for their efforts in putting together this remarkable program (STEP). This enhancement is a positive reminder for people on government assistance that their spending should benefit their family's well being, first and foremost.''

Diane Valencia,
Cage and vault manager for Casino Arizona
"GCA's Financial Service Centers have helped us tremendously. We have been able to free up our cashiers for basic customer service needs. Customers who simply want to cash in their coins or tickets don't have to stand in long lines while patrons ahead of them cash checks. GCA provides its own staff to handle our patrons' cash access needs, while our casino also benefits from reduced liability of financial transactions, such as check cashing. We no longer have to deal with bounced checks and collection agencies. We've used GCA's booth operation service for the past three years, including a year and a half at the new casino, and there has not been one negative aspect. We really have a good working relationship with GCA's staff – they represent our casino well."

Lori Jerome
Check Cashing Collections Supervisor for Bluffs Run Casino
"Dave Bauer (GCA Account Manager) is Johnny on the spot – whenever we need something he's always there. Even if he's half way across the country, he's always checking in with us. When I began working at Bluffs Run, Dave's excellent service was proven within two visits."

Dwaine Vest
Banking Director for Casino Calgary
"We recently had a guest who claimed he never received money from a cash call that had occurred two months ago. We placed a call into GCA's help desk, and we were amazed at how the call was handled. A representative from the billing department, who was extremely accommodating and friendly, was able to pull up the transaction so we could verify our information in a matter of minutes. We know we can rely on GCA for complete service, from their billing department to our account manager, Lisa Norton."

Michele Crowe
Cage/Credit Manager for Par-A-Dice Casino
"Chris Redmon (GCA account manager) has been great to work with. He always makes sure we're running smoothly. If we do happen to have a need, Chris is ready to help us out. Even if he's out of town, he'll talk us through things. He's also very friendly and knowledgeable."

Donna Ottersbach
Treasury Operations Manager for Churchill Downs
"GCA does a great job of getting us ready for the Kentucky Derby. We've really developed good rapport with them. Each year, GCA sends in a team of account managers to check our machines and prepare them for the event. We can also count on them during Derby weekend. They're always there to assist us if needed."

Cathy Galletta
Casino Shift Manager for Lucky Chances Casino
"Roger Maxwell (GCA account manager) has been a huge asset. He's always willing to assist us no matter what time we call. We also appreciate David Shinsky's (GCA vice president of sales) efforts to ensure our needs are met. Even when we call GCA's customer service number, everything is taken care of and handled appropriately. GCA does a great job!"

Mark Freeman
Director of Advertising for Par-A-Dice Hotel Casino
"We've had great success in using QuikMarketing as a prospecting tool. QuikMarketing allows us to go after customers that aren't visiting our casino, but fit specified parameters. GCA makes the process easy - we simply give them the patron criteria we're looking for and they distribute our marketing pieces to matching patrons. We've found QuikMarketing to be profitable and a very reliable product for targeting new customers."

Michael Ehlers
Database Administrator for Edgewater Hotel Casino
"We've used GCA's QuikMarketing for three prospecting campaigns, and it has paid for itself. It improved our response rates to approximately 5% and we achieved a 50% return on investment. QuikMarketing is very focused - we have decided to use it for four campaigns!"

Ken Sample
Controller for Seascape
"Helen and Ashley Bowditch (GCA account managers) are top notch. Their response to our problems and questions is always immediate. Both are also consummate professionals with an in-depth knowledge of GCA products and services, as well as the gaming industry in general. On several occasions, they have helped us with issues that do not pertain directly to GCA."

Cheryl Feist
Cash Desk Manager for Prairie Knights Casino & Resort
"Dave Bauer (GCA account manager) really takes care of our property! He makes frequent visits to address any concerns we might have and ensures that our equipment is running efficiently by conducting test sessions and completing upgrades. GCA's equipment is trouble-free and the call center is extremely helpful."

Mike Lambert
Cage & Credit Manager for Reno Hilton
"We are so pleased with Shane Barner, our GCA account manager. We deal with many vendors, and he is one of the best service representatives that I've worked with. He is always available when we need him and keeps us abreast of GCA's products and services."

Joe Franklin
Casino Controller for Harrah's Lake Charles
"We recently had GCA install some of its products, including the Casino Cash Plus 3-in-1 ATM, for the grand opening of the Pride of Lake Charles on Aug. 2. Our account manager, Scott Floyd was present to manage the installation, which was trouble free - everything was up and running for the opening. Scott has provided excellent customer service."

Kim Morris
Cage Director for Emerald Queen
"GCA's products are great. Our customers frequently use QuikCash to access their funds, which in turn helps put more money on the gaming floor. Our account manager, Kristina Nard, is wonderful - she's one of the only representatives I've worked with who is always available and responds quickly. Kristina even conducted a fraud training program on her own time for our staff."

Greg Bush, General Manager
Churchill Downs Sports Spectrum
"Global Cash Access went above and beyond to supply hands-on support for the 127th Kentucky Derby at Churchill Downs on May 5. GCA sent a team of representatives to assist with the cash advance process and ensure that everything flowed seamlessly. The service provided by the GCA staff beneath our beloved Twin Spires was outstanding. GCA personnel seemed to enjoy being a part of ‘the greatest two minutes in sports.'"

Noah M. Ricci
Vice President of Research and Development, Scarborough Downs
"Both Cal Roskeland and Pete Ellis (GCA vice president of sales representatives) have been very helpful in meeting our gaming needs. Our corporation enjoys the services of Global Cash Access and looks to expand them. Furthermore, we found GCA to be more competitive than any of the other companies that are comparable to the services they provide."

Debbie Starcher
Assistant Manager for Cash Vault Department
San Manuel Indian Bingo & Casino
"Our GCA Account Manager Kiesha Scott is terrific. She follows up with us frequently to make sure things are running smoothly. When we need her, it's nice to know that we can contact her at any time via pager or cell phone."

Sharon Aronovitz
Cage Manager, Belterra Casino Resort
"Everyone I've worked with from GCA has provided unbelievable service. Brendan Stokes (GCA customer service representative) has done a great job. He always has a great attitude and responds right away to our calls. Lisa Miller, our former representative, also did an outstanding job - she even responded to an urgent need while she was on vacation!"

Sarah Lyon
Cage Manager, Stardust Resort & Casino
"Trevor Smith (GCA customer service representative) is great to work with. He's easy to contact and answers all of our questions. At least once a week, Trevor makes sure our machines are filled and running smoothly. GCA has simplified the way we do business " its products are very easy to use."

Kay Kessler
Cage Manager, Bally's Las Vegas
"There are so many good things to say about Roland "Perk" Perkins! He's upbeat, helpful and always there when we need him, whether it's to service our equipment or address a unique situation. I'd like to have three more customer service representatives just like him – we are so pleased with his service."

Kent M. Artley
Cage Director, Kewadin Casinos
"One of Kewadin Casinos' goals is to develop, maintain and maximize our business opportunities through excellence in customer service. Global Cash Access is there to assist us in meeting this goal."

Sue Smith
Director of Gaming, Lincoln Park
"Dave McDonald and Floyd Clerkley (GCA customer service representatives) go out of their way and bend over backwards to accommodate Lincoln Park. I can call Dave, day or night, and he'll respond quickly to our needs. Floyd is accommodating in every situation - big or small. I can't say enough about these two gentlemen."

Cathy Galletta
Cage Manager/Casino Shift Manager, Lucky Chances Casino
"Global Cash Access provides great customer service! GCA's call center is extremely responsive, and its staff gets us back online right away with step-by-step instructions. Roger Maxwell, our customer service representative, is also very attentive and has been there to assist us with every need. GCA's products are great, too - since we've installed the Casino Cash Plus 3-in-1 ATMs, we've noticed a dramatic increase in business."

Brian Veis
Cage Manager, Terrible's Hotel & Casino
"Making the decision to go with Global Cash Access was easy. The products and services have always been excellent, and my GCA representatives have always been there when I needed them. Plus, with GCA I knew there was one less thing I needed to worry about for our recent grand opening".

Jeffrey A. Kassel
Chief Financial Officer, New Phoenix Last Frontier Casino
"New Phoenix Last Frontier Casino is pleased with the machines (QuikCash and TeleCheck) and service that we have received from Global Cash Access. Our customers are thrilled to be able to access increased funds from the QuikCash machine, and TeleCheck has saved us a great deal of collection costs."

Inez Valencia
cage operations manager, Cities of Gold Casino
"The two people who have helped us a great deal are Steve Lazarus and Renee Roman Nose. They are there to answer our questions and always stay in contact with us to see how things are going. GCA's system is very user-friendly, and our customers like it."

Bill Bischoff
Senior Vice President and Chief Financial Officer
Stratosphere Casino, Hotel and Tower
"The reason we switched to Global Cash Access was simple - it made sense, with GCA's new technology and consolidation of services, there was no better choice."

Trish Curtin
Casino Pit Clerk Manager, Trump Taj Majal
"Please let this letter serve as a compliment to and declaration of the cooperation and teamwork that we in the Taj Majal Pit Clerk Department enjoy from our association with the Global Cash Access team...particularly Brian and Lena. Their responsiveness to our needs and concerns are quick and proficient. We have occasion to deal with many employees of Global Cash and find them each and all helpful and professional."

Paul Schlaffer
Casino Auditor, SunCruz Casino
"We have been using the QuikCash system since we opened our first Casino vessel in 1995. I personally have had experience with the system prior to this from my time with Discovery Cruise Lines. The system has allowed us to maximize our profitability while limiting our risk exposure to credit charge backs and fraud. It also has enabled us to offer a wide range of cash retrieval options which our customers demand. My account representative, Helen Bowditch, has always been very prompt and courteous on the rare occasion when we had a problem. I recommend QuikCash to any business that has a need for a cash advance system.

Brett Borek
Chief Financial Officer, Silverstar Resort & Casino
"Global Cash Access continues to provide state of the art technology to not only increase the dollars to the casino floor, but make the customer experience a positive one. Through the new QuikReports we are able to learn more about our customers and their cash access habits and therefore market to them accordingly. The addition of multiple product offerings continues to enhance the value of doing business with Global Cash Access by allowing a casino to tailor their cash access services according to their individual needs. The consultation, support and service that I have received from your Vice President of Sales, Debra Lee Massing and my Account Manager, Lisa Miller has always been excellent. Whether it's a unique issue where we've needed consultative help, or simply a response to come service the equipment, Debra Lee and Lisa have always been there."

Denise Galloway
Director, Casino Accounting Operations, Sands Casino Hotel
"I would like to take this opportunity to recognize Lena Ferone and Sharon Sobanski for the support they have given to the Sands Casino Hotel over the years. Lena and Sharon have been congenial, patient and accommodating. The relationship between Global Cash Access and the Sands has been one of mutual prosperity. I value our relationship and look forward to our continued success. Thank you for your time."

Gina Corrales
Director of Cage Operations, Quechan Indian Tribe, Ft. Yuma Casino
"I just wanted to let you know that employees you have working for you are extremely friendly and very helpful. Lisa Norton, Account Manager Support Services and Steve Lazarus, Vice President Sales are the two nicest people that I have ever dealt with. Their 24-hour availability is very appreciated by my entire staff. It's always nice to know they are willing to go that extra mile when and if they are needed. Lisa's fast response is always appreciated."

John C. Ochsner
Assistant Director Mutuels Department, Oaklawn Jockey Club
"Ms. Miller's pleasant manner and very able technical skills have made our relationship with GCA a strong one. Knowing that Oaklawn is one of many customers under Lisa's responsibility, and not one of the larger of those customers, I am always amazed and pleased at how she responds to our requests as if we the most important."

Betsy Schmitz
Assistant Cage Manager, Motor City Casino
"I would like to express our deep appreciation for all Jennifer Beach's assistance in the starting months of our operation. In our pre-opening, Jennifer was available 24 hours a day. She placed our entire system on a training module. We had the ability to print a check from any of our 22 cashier positions during our two-week pre-opening training. With very short notice, at the completion of our training period, Jennifer spent hours ensuring our system was live and ready to go. She was very instrumental in the success of our opening."

Sally Roque
Cage Manager, Lucky Eagle Casino
"It is nice to work side by side with you in offering the best credit card and cash advance machine in the gaming industry. Our customers love the QuikCash machine, it is very simple to use and very quick to understand the instructions on the screen. Our cashiers are happy and satisfied with your product. With the customer's address preprinted on the check most of the time when the check prints out eliminates extra work for the cashiers, and they love it. More power to you guys."

Ken S. Ibsen
Director of Finance, Lighthouse Point Casino
"This letter is in regard to our relationship with Global Cash, and more specifically Debra Massing, Vice President of Sales. In the time that I have worked with Debra, I have found her to be more responsive and helpful.....Debra has always returned my phone calls in a prompt manner and had given us the service that I expect. In addition, Global Cash has allowed us to put additional dollars to our gaming floor, that without their system, would not have been possible."

Carol Funk
Cage Manager, Indian Head Casino
"I have enjoyed working with everyone at Global Cash Access. Everyone is very helpful and knowledgeable. The customer service is excellent. I wish more businesses were like Global Cash Access. Thank you for your help."

Raye Nell Moran
Cage Manager, Horseshoe Casino & Hotel
"We give a special "Thank You" to Lisa Miller, on behalf of the Horseshoe Casino Cage. She has gone above and beyond her call of duty many times in order to help one of our customers. Her service to this casino has always been A-1. Even if she has been out of town, somehow she'll get the problem fixed and the job done. We are glad to have HER as our Global Cash account manager. We would highly recommend the services and products of Global Cash Access to anyone."

Lisa Burr
Accounting Manager, Freddie's Club
I am writing this letter in regards to your employee, Kristina Nard. Since Kristina has been a representative for Global Cash Access at Freddie's Club Renton, the quality of service has improved immensely. She is always available to help and has taken the extra steps to resolve any issues or find the answers to any questions I might have. Aside from the customer service she provides, her friendliness and positive attitude are very refreshing. It is always a pleasure working with Kristina."

Sam Lochner, Jr.
Assistant Cage Manager, Foxwoods Resort Casino
"I am writing this letter to commend one of your employees. Her name is Karen Bogue. Karen is our account manager for Global Cash Access here at Foxwoods Resort and Casino. With the many services that Global now provides (Telecheck, Western Union, Cash Advance and Central Credit) issues may arise now and then. When we have a question Karen is right there to help is out. Please pass on to Karen out many Thanks and we look forward t working with Karen and Global Cash Access with their new technology and innovative service provided by your company."

Ms. Kay Pickenpaugh
Cage/Vault Manager, Elk Valley
"I am writing this letter in regards to one of your Account Managers by the name of Rodger Maxwell. I would like to say that Global Cash Access is a great company but without a great employee a company doesn't have anything. I feel that Rodger Maxwell is an extremely dedicated employee, he has shown this time and time again. If at anytime I call and he is not available he always returns my call promptly. When he comes by to service out establishment he is always polite and takes pride in his work. I am sending this letter to say that Rodger Maxwell is an asset to your company and we appreciate him very much."

Mr. Donn Parsons
Mutuel Manager, Derby Lane Greyhound Track
"We have had a very good experience with Global Cash Access. Customer satisfaction is very high. Our accounts have been handled in a professional timely manner. The company maintains and updates their equipment on a timely basis causing us very little or no down time. Their account representatives are very friendly and accessible to answer any of our questions or take care of any needs that we may encounter. I would highly recommend this company to any organization requiring this type of service."

Ms. Pam Pfaff
Manager of Revenue Audit, Casino Princesa
"The cash advance services have been an asset to our ship. They have provided us with the ability to offer our Casino guests a reliable and efficient method of obtaining cash. The decision to switch our cash advance services from Imperial Bank to Global Cash Access was based on the following points: excellent track record, reliability, and personalized support. I would like to thank Helen and Ashley Bowditch for the incredible support and assistance that they have provided Casino Princesa. Both have consistently extended optimum customer service to our company."

Mr. Jim Higgins
Cage Manager, Casino Aztar
"As a business associate of Casino Aztar, you have established a reputation with us of being a competent and reliable supplier of quality service. Your good service record is important to us, since it allows us to serve our customers reliably and promptly as well. Lisa Miller, out account manager, is always in touch with us and is always available for any questions or problems."

Bernadette Lujan
Casino Cage Manager, Taos Mountain Casino
"GCA services are very user-friendly, particularly the updated version of Casino Cash Plus. The services are very beneficial to the customers because we have so many tourists who come through on the weekends when the banks are closed."

Beth Cox
Cage Shift Manager, Caesar's Indiana Casino
"Brendan Stokes, our GCA account manager, comes out to service us at the drop of a hat. Brendan is always there when we need him, and he has also helped us with all the product upgrades. GCA's products have always worked great!"

Jeff Pascal
Shift Supervisor - Trump Plaza Hotel & Casino
During recent discussions with Cage and Pit Supervisors the area of Global Cash Access was one of the topics. Everyone was in agreement that our representative Brian Keena does a great job servicing our needs at Trump Plaza.

There are three areas where Brian sets the bench mark for all outside vendors to live up to. First, Brian is consistently open and friendly. He is very easy to talk to and in our meeting everyone spoke on how Brian remembered their name after just a brief meeting. He has that rare talent that he just seems to be like an old friend.

Secondly, Brian is knowledgeable. Ask him a question and you get the answer. You also get the answer in a way that is easy to understand yet Brian never comes off as either patronizing or condescending. If Brian doesn't know the answer to something you know he will get back to you ASAP. This leads to the third area Brian excels at, follow through. If Brian tells us a new hand held unit will be here tomorrow, it's a sure bet (and that's very rare in a casino)! We rely on Brian and he has never let us down.

Although Brian only deals with a few people in management he has also made himself known to all of our front line people in a very positive way. Above and beyond, yes that's Brian. Brian Keena is Global Cash to us and we think Global Cash couldn't be represented better.

W. Mike Gallion
Director Cage & Credit - Sheraton Casino & Hotel, Robinsonville, MS
"Attention Editor, "Now you Know"
While reading the May 2000 issue of "Now you Know" I saw that a couple of properties had sent in testimonials about their service representatives. I would like to let you know that our Global Cash representative, Lisa Miller is wonderful.

Lisa is always available any time of the day or night to fix problems or answer questions. An example is the time when she was on vacation and our printer stopped. After spending some time trying to resolve the problem on the phone without success Lisa drove 200 miles to give us a new printer, she even smiled when she got here.

Lisa is always professional while maintaining a great attitude, she is a pleasure to deal with. Not only can she fix problems but she also has a keen sense of business and has helped us maintain well rounded cash access systems with well placed locations and state of the art equipment. With people like Lisa Miller working for your organization it is no wonder that Global Cash is a leader in the industry."

Michael Kasen
Corporate Controller, Aladdin Resort & Casino
"Aladdin will be one of the most comprehensive entertainment destinations in Las Vegas, so it only made sense for us to select the most comprehensive cash access service provider to meet our patrons' needs"

Craig Beasley
Colorado Belle Cage & Credit Manager
Dear Lisa,
"I just wanted to let you know that the quality of service you and your company provide is first rate and very much appreciated by me and my staff."
"It's nice to have someone who is always available and has such a quick response to our needs. Thanks for keeping us on top of the latest news and developments in your organization, and for your fine service."

Lynn Malone
Director of Cage & Credit, Lady Luck Casino
"For approximately 7 years now I have had the pleasure of working with representatives of GCA. During this time, the level of support and assistance that I receive has steadily improved as new services and products are incorporated into the GCA family. These changes at GCA have made it both easier and quicker for our guests and employees to operate the GCA equipment."

"I am very thankful to GCA Account Managers, Lisa Miller and Lynn Manoly. These two ladies are super to work with! I have depended on them through the years and they have always come through for me. If all of the vendors that I work with were as pleasant and cooperative as Lisa and Lynn then my job would be much easier!"

"As you can tell, I am more than satisfied with GCA and know that our relationship will continue to grow just as GCA will grow in their commitment to the gaming industry."

Laura Nyemetz
Office Manager, Tropical Gaming/SeaEscape Casino Cruises
"We have dealt with Helen and Ashley Bowditch (Global Cash Access Customer Service Representatives) for many years in the South Florida Area. They are outstanding. They are very knowledgeable, pleasant to deal with and are available around the clock. I can't say enough about their services."

"Because we have dealt with Helen and Ashley for many years, we have gone through many changes with them. They have always helped make transitions very smooth. Both are a pleasure to work with."

Toni Cafone
Director of Cage Operations , Trump Properties
"We were very happy with the support we received from GCA around the clock, " said Toni Cafone, Director of Cage Operations at Trump Properties. "It was assuring to know we had someone from GCA on our property to help with a Y2K problem, should any have taken place."

Kandy Haubrich
Check Cashing Services Supervisor, Harveys Casino, Iowa
"I would like to thank you (Dave Bauer) for your help in the recent Telecheck installation. It was nice to have someone who was familiar with Harveys and also Telecheck to make the process a smooth one. As always you made the extra effort to serve a client. Keep up the good work."

Barbara Perkins
Director of Cage Operations. Players, Lake Charles
"This is a letter of praise for Lynn Manoley, our representative from Global Cash. Lynn held some informative training classes for us, in the month of January. She did an excellent presentation for the cashiers. They asked numerous questions and were highly motivated by Lynn's speaking abilities. I wish all of the cashiers had been able to attend her class. Everyone who attended, enjoyed it and really learned something. Many thanks to Lynn - please come back for a repeat performance!!!!"

Craig Ghelfi
General Manager, MotorCity Casino
"As MotorCity's newest casino, we want to emphasize our commitment to responsible gaming, " said Craig Ghelfi, MotorCity Casino general manager. "We want to help problem gamblers help themselves and believe STEP is a valuable tool for exercising self-control."

Pete Dominguez
General Manager, Grand Victoria Casino
"This is a very important issue for us and for our patrons. We believe this is a viable idea to help those who think they have a problem, " said Pete Dominguez, Grand Victoria Casino general manager. "We're excited about testing STEP because we think that for the small percentage of our patrons who may need help, this will be a very effective tool."

Al Britton
President and Chief Operating Officer Claridge
"This new equipment is another demonstration of Global Cash Access' commitment to innovation, which benefits their customers as well as ours.