Relationship Management
Our experienced team of field Relationship Managers are equipped and poised for a quick response when a device needs service or attention. All of our managers maintain regular service schedules to proactively identify and avoid trouble spots before they impact your business. Working closely with the GCA Sales Team, our Relationship Managers provide a seamless transition when customers upgrade their current GCA products or add new ones, ensuring their expectations are met and exceeded.
GCA’s skilled Relationship Managers team is consistently sited as a key element of our customer’s satisfaction and it continues to differentiate our service from that of the competition.
“The customer service we receive from GCA is invaluable. We always get to speak to a live person, get almost instant results and have never been left without support.”.
Kandy Haubrich
Check Services/Collection Supervisor
Harrah’s Council Bluffs Casino/Horshoe Council Bluffs
- Number of unique gaming patrons with cash advances in the last 18 month
- 208, 714 with 11 or more transaction
- 3,313,095 with 1 to 3
- 43,656 with advances totaling more than $20,000
- 275,049 with advances totaling more than $5,000
- 1,942,989 with advances totaling more than $500
- 25% of advances are made on International cards
- $21,709,779,565 in cash dispensed in 2009