Customer Support
GCA is proud to deliver reliable around-the-clock customer support.
As much as 20 percent of all cash access transactions require live customer support, and much of that support is for non-English speaking customers. GCA is the only cash access provider offering support in 150 languages, 24 hours a day, seven days a week, from our dedicated call center in Las Vegas.
Our staff, consisting of over 100 agents and 15 supervisors, answers millions of calls annually in an average of just six seconds. More over, our call center delivers an average 20 percent increase in approved transactions to casinos, which translates to more cash on the gaming floor and in turn, increased gaming revenue to you.
Consistently maintaining 99 percent data center uptime, GCA boasts unmatched infrastructure so no data is ever lost. Our redundant and fault-tolerant data centers in Las Vegas, Houston, and Santa Clara operate on independent telecom and power grids. And because each center can single-handedly manage all volume, each acts as a backup in real time.
Contact Support Today - 1 (800) 833-7110
- Number of unique gaming patrons with cash advances in the last 18 month
- 208, 714 with 11 or more transaction
- 3,313,095 with 1 to 3
- 43,656 with advances totaling more than $20,000
- 275,049 with advances totaling more than $5,000
- 1,942,989 with advances totaling more than $500
- 25% of advances are made on International cards
- $21,709,779,565 in cash dispensed in 2009