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| Now You
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"We
have recently installed QCP Web in our casino and are
very pleased with the entire GCA service and product
line. QCP Web has enabled us to offer our patrons improved
customer service, and more cash access options, and
we’re getting more revenue from our gaming floor.
Our account manager, Pauline Culshaw, made the installation
and staff training an easy transition for all and is
always on hand to answer any questions we may have,
regardless of the time of day."
- PIERRE COULON, DIRECTOR &
GENERAL MANAGER, PARIS CASINO, BLACKPOOL, UK.
Spring 2007
What Are Our Customers
Saying About Service?
Rave Reviews on our Support Services Department…
“We are very pleased with the service we received
from GCA. Ron VanDerNaald, our account manager, and
the rest of his team – Chris Redmon, Jennifer
Beach-Robertson, Dave Bauer and Steven Duquette –
were extremely attentive and very approachable. They
were patient and accommodating with our cashiers, and
the back office training was outstanding. The new QuikCash
Plus Web system they installed enables us to identify
situations we were not able to recognize before and
has resulted in faster transaction times for our guests
and a more user-friendly system for our cashiers. Since
the installation about a month ago, we have not had
any issues with the new system, and we look forward
to working with GCA again soon.”
- LUIS RIOS, DIRECTOR OF CREDIT
AND CAGE OPERATIONS, RESORTS EAST CHICAGO CASINO, EAST
CHICAGO, IN
“I have had a great experience working with GCA.
I always get an immediate response when I call or e-mail
Staice June, our sales manager. She goes out of her
way to help whenever we need her. GCA’s excellent
products and phenomenal customer service have made them
one of our most valued partners. In addition to their
attentiveness when we need new products, we receive
expert feedback whenever we have a service request or
need additional training or support.”
- DAVID OWENS, GENERAL MANAGER,
SEVEN CLANS CASINO, MINNESOTA (3 LOCATIONS), RED LAKE,
THIEF RIVER FALLS, WARROAD
“The transition from our previous provider to
GCA was almost seamless. The best thing I can say is
that I have heard no complaints from our guests or cashiers
about the system.”
- JOHN GERVAIS, CAGE AND CREDIT
DIRECTOR, THUNDER VALLEY CASINO, LINCOLN, CA
Welcome Aboard!
Contracts were recently signed for 56 properties to
utilize the technologically advanced products and services
of Global Cash Access. Properties that signed agreements
with GCA and its subsidiaries are:
- Harrah’s Entertainment Inc.
- Bally’s Atlantic City (Park Place),
Atlantic City, NJ
- Bally’s Las Vegas, Las Vegas, NV
- Bill’s Casino Lake Tahoe, Stateline,
NV
- Caesars Atlantic City, Atlantic City, NJ
- Caesars Indiana, Elizabeth, IN
- Caesars Palace, Las Vegas, NV
- Casino Windsor, Windsor, Canada
- Cheerleaders, Las Vegas, NV
- Clermont Club & Casino, London, England
- Flamingo Las Vegas, Las Vegas, NV
- FireLake Grand Casino, Shawnee, OK
- Foxwoods Resort Casino, Mashantucket, CT
- French Lick Resort Casino, French Lick, IN
- Galaxy Pony, Okemah, OK
- Grand Casino, Gulfport, MS
- Grand Casino Biloxi, Biloxi, MS
- Grand Casino Tunica, Robinsonville, MS
- Harrah’s Ak-Chin, Maricopa, AZ
- Harrah’s Atlantic City, Atlantic City,
NJ
- Harrah’s Cherokee, Cherokee, NC
- Harrah’s Chester, Chester, PA
- Harrah’s Joliet, Joliet, IL
- Harrah’s Lake Charles, Lake Charles,
LA
- Harrah’s Lake Tahoe, Stateline, NV
- Harrah’s Las Vegas, Las Vegas, NV
- Harrah’s Laughlin, Laughlin, NV
- Harrah’s Metropolis, Metropolis, IL
- Harrah’s New Orleans, New Orleans, LA
- Harrah’s North Kansas City, North Kansas
City, MO
- Harrah’s Prairie Band, Mayetta, KS
- Harrah’s Reno, Reno, NV
- Harrah’s Rincon Casino, Valley Center,
CA
- Harrah’s St. Louis Riverboat, Maryland
Heights, MO Harveys Council Bluffs, Council
Bluffs, IA
- Harveys Lake Tahoe, Stateline, NV
- Horseshoe Bossier City, Bossier City, LA
- Horseshoe Council Bluffs, Council Bluffs,
IA
- Horseshoe Hammond, Hammond, IN
- Horseshoe Tunica, Robinsonville, MS
- Imperial Palace, Las Vegas, NV
- Leo Casino, Liverpool, England
- Louisiana Downs, Bossier City, LA
- Northern Lights Casino, Walker, MN
- Osage Million Dollar Elm Casino, Tulsa, OK
- O’Shea’s, Las Vegas, NV
- Palace Casino Hotel & Casino, Cass Lake,
MN
- Paris Casino, Blackpool, England
- Paris Las Vegas, Las Vegas, NV
- Rio All-Suite Casino, Las Vegas, NV
- Shenanigan’s Old English Pub, Reno,
NV
- Sheraton Casino, Robinsonville, MS
- Showboat Atlantic City, Atlantic City, NJ
- Soul Casino, Aberdeen, Scotland
- Thistle Marble Arch, London, England
- White Oak Casino, Deer River, MN
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Product Spotlight |
| GCA Introduces
New Payment Acceptance Program |
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Merchant Processing Solutions for Lodging, Food & Beverage and
Retail
GCA has developed a special Payment Acceptance Program that now offers
a wide variety of credit acceptance options for the gaming industry, providing
casino customers nationwide with greater flexibility and choice at the
point-of-sale. Help your casino customers by offering them a wide range
of choices to pay. Cards accepted include AmEx, MasterCard, Visa, Discover,
JCB and debit.
Features include:
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Flexible product and pricing options to best meet specific casino
needs |
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Combined reporting and statements for each payment type |
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Risk management programs to minimize casino exposure to fraud
loss |
Gaming Gift Card Program
Increase customer loyalty and help drive traffic to your casino with a
gift card program. GCA can provide you an electronic gift card solution
that includes end-to-end program support.
Features include:
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Marketing support, including custom designed cards |
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Help desk and technical support |
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Professional program implementation |
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Fraud protection |
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Economic benefits through Lift, Float and Breakage |
Gaming Payroll Card Program
Casinos are increasingly looking for ways to reduce costs. Elimination
of paper payroll checks is one opportunity for cost reduction; however,
many employees do not have a traditional banking relationship that is
needed for direct deposit. The combination of these facts are driving
casinos to provide their “unbanked” employees with the benefits
of paycards, while reducing their internal payroll and administrative
costs.
Features:
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Instant issue product |
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Payroll card capability |
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Employer option of STAR branded stored value PIN debit card or
Visa branded card. |
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Solution for both payroll and termination pay |
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FDIC insured |
To learn more about these customized gaming Payment Acceptance Programs
or to start taking advantage of these programs, please contact your local
sales/account manager or call our concierge desk at 888-619-5365. |
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Product of the Quarter |
| QuikCash™
Mobile |
| QuikCash
Mobile is an easy-to-use, handheld device that serves as a mini-ATM, enabling
you to take your credit/debit card cash advance services directly to your
patrons on the floor, at the point of sale.
Your guest can use the intuitive ATM-type interface of QuikCash Mobile,
which is carried around the casino floor by a pit clerk, to avoid leaving
the casino floor and waiting in line at the pit cage or a kiosk. Within
minutes, the patron swipes his card, performs a simple transaction and
has more cash without any hassle. Your clerk will simply retrieve the
transaction, verify the patron’s ID, print the transaction check,
and pay the guest in chips.
QuikCash Mobile is designed to work with your GCA distribution systems.
The exceptional ease of use and high-end functionality QuikCash Mobile
provides will give you a new way to market to your guests and provide
the most quality service.
Using powerful 32-bit processing, multi-tasking and “always-on”
wireless service, QuikCash Mobile delivers reliable transactions. Other
features include:
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Reliable battery performance keeps pit clerks on the floor longer
without the need to recharge |
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QuikCash Mobile’s advanced card reader significantly reduces
difficulty reading magnetic strips |
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Like any GCA kiosk, QuikCash Mobile connects easily to the GCA
data center. If you are a cruise or offshore casino, each device features
its own IP address that securely connects to GCA via the Web |
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The industry’s latest and most advanced security protections |
When you allow your patrons to stay at their preferred locations and
bring cash to them, you also minimize the number of people at kiosks,
reducing wait time for other patrons. QuikCash Mobile helps you improve
customer service and satisfaction while bringing more cash to your casino
floors. |
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Spotlight on Native American Gaming |
The GCA Native American Gaming Division
has been hard at work over the past few months securing contracts with
five Native American gaming properties. GCA recently agreed to terms with
FireLake Grand Casino, Osage Million Dollar Elm Casino and three Leech
Lake Gaming properties.
FireLake Grand Casino, in Shawnee, Okla., will use QuickJack Plus, a
multi-function, self-serve kiosk that provides patrons easy and convenient
access to exchange slot vouchers for cash and perform other related cash
services in one stop. Because of operational cost reductions, casinos
like FireLake Grand can place up to three times the number of ATMs they
currently have, resulting in shorter cash lines patrons will really appreciate.
Leech Lake Gaming also will use QuickJack Plus along with GCA’s
check cashing services in each of their three casinos in Northern Minnesota
- Palace Casino Hotel, Northern Lights Casino and White Oak Casino.
“Staice June was such a wonderful person to work with. She was
very attentive to our needs and knowledgeable about GCA’s products
and services,” said George Goggleye, chairman of the Leech Lake
Band of Ojibwe. “We are very excited to begin using GCA’s
check cashing services and QuickJack Plus in our casinos. After crunching
the numbers, we estimate that GCA’s services will give us a 30%
increase in revenues on our casino floor.”
Osage Million Dollar Casino is part of the Osage Nation Enterprise, which
operates four casinos in Oklahoma. Osage recently added ticket redemption
kiosks to their casinos in addition to the GCA products already in use.
Global Cash Access continues to support Native American gaming by attending
numerous Native American gaming conferences throughout the year. The GCA
Native American Gaming Division recently attended the 12th Annual Western
Indian Gaming Conference, Jan. 16-19 in Temecula, Calif.
GCA also is looking forward to attending the 10th Annual Southwestern
Indian Gaming Conference and Expo on Feb. 20-22 in Albuquerque, N.M. and
the National Indian Gaming Association Trade Show and Convention on March
25-28 in Phoenix.
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Corporate
Headquarters
3525 East Post Road
Suite 120
Las Vegas, NV 89120
+1 (702) 855-3000
+1 (800) 833-7110
corpinfo@gcamail.com |
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Eastern Region Headquarters
3153 Fire Road Suite 1-C
Egg Harbor Township,
NJ 08234
+1 (609) 646-7878
+1 (800) 771-8010
easterninfo@gcamail.com |
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International Headquarters
Alameda Dr. Carlos D'Assumpcao, No. 335
Centro Hotline, 21st Floor, Unit X, Macau
Phone +853-6640-7770
international@gcamail.com |
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If you have questions, address them to:
Attn: Editor, Now You Know
Global Cash Access
3525 East Post Road
Suite 120 Las Vegas
NV 89120
Phone: +1 (800) 833-7110
Fax: +1 (866) 672-4371 |
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