GCA is a proud sponsor of the National Council on Problem Gambling (NCPG) and has integrated many of its initiatives, which have proven effective at helping problem gamblers limit or exclude themselves from accessing funds at locations where GCA provides cash access services.
Through the combined “Think. Be Responsible. campaign”, GCA provides casinos with informational responsible gaming brochures and posters directed at the consumer, and cards for employees to distribute to players at their discretion.
STeP is the most unique and successful responsible gaming program available. While casino-run exclusion programs encompass individual gaming properties, STeP provides a way for gamblers to block their own access to cash across GCA’s participating network of ATMs, cash access kiosks, and booth services. Players who believe they have a problem can download a form to Request to Block Transactions and indicate which cards and accounts they want to block. Once the form is processed by GCA, the identified account will be blocked at participating GCA access points for at least one year. After one year customers may choose to unblock their accounts. The account block remains in place until the player submits a form to Request to Unblock Transactions. The STeP exclusion is effective on credit cards, ATM debit cards, and checking accounts at both machine terminals and cashier cages
Fill out appropriate form – one form instructs GCA to block transactions and the other instructs GCA to unblock transactions.
Mail completed form to:
Global Cash Access, Inc.,
Attn: Denise Spada
7250 S Tenaya Way, Suite 100
Las Vegas, NV 89113
or fax to 702-262-5062
The “Think. Be Reponsible.” Campaign and STeP initiative are directed at encouraging responsible play among gamblers. Merchant STeP is a program designed for operators to help casinos meet statutory requirements and prevent cash access for patrons listed on regional exclusion lists. The operator simply enters or uploads patron information into GCA’s nationwide database, and when a patron with matching information attempts to perform a transaction at that property the operator is alerted.
GCA’s responsible gaming programs work.
Hundreds of individuals have benefited from STeP, and still more have contacted their local problem gambling organization with our help. GCA remains dedicated to the continued development of programs that combat problem gambling through proactive and effective measures. GCA is committed to providing help to patrons who need it, and to making the casino experience more enjoyable and sustainable for everyone.