Carol Dumas
Gaming Manager
Stanley’s Newcastle, UK
“Our account service over the years has been excellent and we are looking forward to working with Sharon Morris, our new rep. Any time we call GCA for service requests, they respond very quickly. If a customer needs to speak with someone about accessing their account, we connect them with GCA and they resolve the situation immediately. I have always had positive experiences with GCA’s customer service and cannot recall ever experiencing any problems with our GCA machines. They are very reliable, and to my knowledge, there has never been a time when our GCA ATMs malfunctioned.”

Charles Griffin
General Manager,
Shaftesbury Casino
“We recently installed several of GCA’s cash access machines and the installation went very well. Our account rep, Pauline Calshaw, was here to work with us on whatever roadblocks we experienced with the install, and she has been there for us 100 percent of the time when we need advice. So far, the products we are using on our property have been very handy and the machines are working well. The customer service we have experienced has been exceptional.”

Nathan Stewart,
Cage Manager,
Bucky’s Casino And Yavapai Casino
“Lisa Miller, our GCA customer service representative, is outstanding. She comes to the casino any time we need something done. Lisa is here quickly and will take care of everything. She is by far the best customer service representative that I have had the pleasure of working with. GCA’s customer service is great. Anytime we have questions, such as when customers are credited and did not have a check produced, Lisa will take the time and talk to our customers, explain the situation and basically take care of everything. Recently, we upgraded our systems to be completely computerized with GCA. I love that the cashiers don’t have to fill out checks anymore. I’m very pleased – cage transactions go a lot faster, especially if the customer is already entered into our database. Even if the customer is not yet in the database, the process is easy and self-explanatory. Best of all, I don’t have to try and figure out my employees’ handwriting anymore!”

Gina Montesdeoca,
Cage Manager,
Valley View Casino
“When GCA installed its Central Credit Check Warranty service in April, its customer service representatives were here around the clock for a week. Keisha Scott is our primary service rep and she’s awesome. I have her cell phone and email, and whenever I contact her with something I need, I get a response within 24 hours every time. Sometimes I don’t even expect her to be here, and she shows up to see if we need supplies or just to check in. GCA also gave our employees very detailed training when they installed the new check cashing system. Our employees were well-prepared to use the new technology, and our guests are happy that we are now able to take checks and process them efficiently – thanks to the products and services of GCA.”